Monday, March 10, 2014

The Business of Customer Satisfaction

I have been selling vintage online now for about 4 years. That's a lot longer than I ever dreamed I'd be doing this and it seems (though of course are there are hard times too) that it is getting better and better. That's four years of building an online business, watching the ebb and flow. The one thing I've always been hesitant about in doing on-line sales is, I can't really deal with a live person. I often feel confused by things I read in email as I'm unable to gather the context of the words. (More than a few sales have gone awry because I misunderstood an email!) So I am always very appreciative when someone goes that extra mile to share a little of their joy after recieving an item.

Recently a woman from Hungary ordered gloves from me and was quite concerned whether she would get them in time for a special event. I was also on pins and needles because I believe, if my customers aren't happy, I'm not happy. Needless to say I was delighted when she wrote me this letter. 

Thank you so much! They arrived just in time, much sooner than I expected. Here are a few photos:

That is the best result I could hope for and makes me feel so happy to know that in some small way I made someone happy. 

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